Demo Video
See SIAConnect in action
The Future of Knowledge, Ready for You.
SIAConnect brings powerful search, streamlined requests, and personalized knowledge to the tools you already use — securely and seamlessly.
See What’s PossibleWays to Access SIAConnect
Mobile
Access through your company provisioned mobile device
Desktop
Access SIAConnect through your PC
How SIAConnect Compares
| Ability / Action | Current Method | SIAConnect |
|---|---|---|
| Search Documents | ✅ SharePoint search (inconsistent) | ✅ Targeted keyword search inside Teams |
| Search Knowledge Base Articles | ✅ Bamboo KB (difficult to navigate) | ✅ Integrated Dataverse KB with conversational search |
| Search Training Videos | ❌ Manual Vimeo browsing | ✅ Search Vimeo directly inside Teams |
| Submit Document Request | ✅ Manual Jira or email entry | ✅ Conversational request flow in Teams |
| Track Request Status | ✅ Login to Jira and search manually | ✅ Instant status update via chat |
| Unit Conversion Utility | ❌ Use external websites | ✅ Built-in quick converter |
| Random Tip of the Day | ❌ No system in place | ✅ Daily tips to boost engagement |
| Favorite/Bookmark Resources | ❌ Browser bookmarks (manual) | ✅ Save favorites with one click |
| Field Training Access (Future) | ✅ QuickBase enrollment (limited automation) | ✅ Future planned integrated enrollment |
| Personalized Assistance | ❌ Static portals and manual search | ✅ Behavior-based personalized help |
| Error Code Lookup (Help Desk) | ✅ Spreadsheet manual lookup | ✅ Searchable error code database |
| Surface "What's New" Content | ✅ Email announcements (scattered) | ✅ Centralized "What's New" feed |
Behind the Scenes
Explore how SIAConnect connects your tools and teams.
Power Automate
Automates Jira creation, SharePoint document searches, and KB lookups using secure flows.
Dataverse
Stores knowledge articles, request metadata, and user preferences in a scalable low-code database.
Azure AD
Uses Microsoft Entra ID to personalize experiences and restrict access based on user role.
Jira
Creates, updates, and monitors request tickets without ever leaving Microsoft Teams.
SharePoint (SIA)
Searches technical documents and manuals stored in the SIA document library using smart metadata filtering.
Azure OpenAI (Planned)
Intelligent summarization, fallback response logic, and enhanced personalization are in development using OpenAI models.
Future Features
A glimpse into what’s coming next for SIAConnect
Field Training Enrollment
Manage class signups, track attendance, and send post-training surveys automatically.
Favorites & Personalization
Let users save documents, videos, or KB articles and view frequently accessed content first.
User Acknowledgment Tracking
Confirm who’s seen what by linking interactions to each employee’s Entra ID.
Upload & Summary from Technical Bulletins
Drop in a PDF, generate a summary, and create a Knowledge Base article automatically.
Real-Time Part Recognition (Beta)
Snap a photo of a product component and let SIAConnect identify it—powered by AI image recognition.
SIAConnect In Action
Search Documents & Knowledge
Instantly find product documents, technical manuals, and KB articles from SharePoint (SIA) and Dataverse—all from inside Microsoft Teams.
Submit & Track Requests
Submit document requests or check Jira request status without ever leaving the chat.
Convert Measurements
Convert between metric and SAE units instantly—perfect for technicians in the field.
View Product Videos
Search Vimeo and access product training and service videos directly from Teams.
Built for Every Role
Technicians
Mobile & Desktop
Manuals and guides
Repair steps
Unit conversion
Help Desk
Desktop
Knowledge base
Manuals and guides
Document summaries
Managers
Mobile & Desktop
Document requests
Reporting
Training class management
Deploying SIAConnect: The Road Ahead
Rollout Strategy
Initial launch inside Microsoft Teams to targeted user groups, including Training, Help Desk Supervisors, and Senior Agents.
Phased expansion based on adoption success, user feedback, and feature readiness.
All access managed securely through Microsoft Entra ID groups — no public exposure.
Onboarding Experience
A streamlined \"Welcome to SIAConnect\" guide provided at rollout.
In-chat tips and conversational guidance available immediately within Teams.
Ongoing discovery supported through a \"Tip of the Day\" feature to keep users engaged.
Updates and Future Development
Continuous feature improvements based on user feedback.
Transparent feature request tracking through Jira.
Regular content updates and system enhancements without disrupting user experience.
Benefits of implementing an AI Agent
Effectively bridges multiple knowledge systems within a single application
Consolidates access to disparate information into one seamless interface.
Streamlines information retrieval and enhances productivity.
Integrates seamlessly with Microsoft Teams and other existing applications (e.g., SharePoint).
Ensures easy access anytime, anywhere for users..
Adaptable to future changes in business needs and technology.
Here’s how the first rollout and evolution of SIAConnect is planned:
1
Launch
Rollout to Training, Help Desk Supervisors, and Senior Agents inside Teams.
2
Onboard
Welcome guides, in-chat tips, and continuous user engagement strategies.
3
Evolve
Feature updates, Jira-tracked feedback, and ongoing platform enhancements.